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All Lab Assistants should be familiar with all the information
contained on these pages and follow the Troubleshooting Procedures listed
below.
Troubleshooting Procedures
When a user tells you that something is wrong:
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Have them explain exactly what is wrong
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If you can't determine how to correct the problem:
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Ask another Lab Assistant
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Write down any error messages on screen
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Look up a Lab Manager -- if not here,
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Fill out the Lab
Problem Form
(sent to Lab Managers)
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If you can't correct the problem, and the PC will not work:
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Place a sign on it with its error message
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Fill out the Lab
Problem Form (sent to Lab Managers)
Specific Problems
A:\ Disk Drive
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If diskette cannot be inserted correctly-- something
seems to be obstructing it or diskette cannot be removed from A:\, go to
step 3 below.
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Test the A:\ drive- save/delete 2 files from A:\,
if you cannot save or delete files on A:\, go to step 3 below.
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Place a small sign over the A:\drive opening: "A:\
drive broken".
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Email jack with PC name and problem.
Usually, problems with A:\ are the result
of the metal sleeve on the diskette coming off the disk and getting stuck
in the drive. When this happens, other disks should not be inserted.
Richard and I have special tweezers to remove the metal plates.
MACs
Rebooting the system - Open Apple - Control - Power button
Lot of Errors -- when the system is not running correctly:
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Restart the computer and hold down the Open Apple - Option key until you
are asked to rebuild the desktop or
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Press Open Apple - Option - Esc. Click yes and hold down Open Apple Option
until it asks if you want to rebuild the desktop
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Answer Yes to rebuild desktop
MAC Freezes - If the computer freezes, with no hard drive
icon, try:
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Hold down Shift-F until you get to the logon screen.
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Type passwords, hold Sift-F down again -- MAC should boot now
Ejecting the disk - Open Apple - E
Last Modified: 03/08/00
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